renderline terms of service.

These terms apply whenever you order from Renderline, a real estate video editing service run by Ariane Salting in the Philippines (“Renderline”, “we”, “us”). By placing an order or paying an invoice, you (“you”, the client) agree to them.

If anything here is unclear, email arianes@renderline.co before you order.

1. Services

We turn your listing photos into edited marketing videos, using AI-generated motion and manual editing. What each order includes is set by the package and add-ons listed on our website and confirmed in your client hub.

Presence add-ons are available with Feature or Premiere only, and are added to one video of your choice from your package. Prices on the website at the time of your order apply.

Each video comes in a branded version (your name, number and brokerage) and an unbranded version for MLS use. Branding is optional: if you’d rather not have it, we send the unbranded version only.

2. Orders, payment and cancellations

• Placing an order: after your enquiry, we send a client hub where you confirm details and pay. Your order is booked once payment is received.
• The Cut: paid in full before work begins.
• Feature and Premiere: a 50% deposit (including any Presence add-on) is due before work begins. The final invoice for the remaining 50% is sent with your final videos and is due the day you receive them. Until it’s paid, the final videos carry a Renderline watermark; clean files are sent as soon as the balance is paid.
• How to pay: bank transfer in USD to our Wise Business account, using the details on your invoice. A US ACH transfer is preferred. If you send a wire or international (SWIFT) transfer, you cover your own bank’s sending fees.
• Late payment: a balance not paid on the day the final videos are delivered is overdue, and we may pause further revisions and new orders until it’s paid.
• Cancellations: cancel before we start editing for a full refund of your deposit or payment. Once editing has started, the deposit (or The Cut’s upfront payment) is non-refundable. If you cancel after the first draft is delivered, the full price is due.
• Refunds are not given because of a change of mind after delivery. If we can’t deliver what was agreed, we will refund any amount paid for work not delivered.

3. What you provide

By sending us materials, you confirm that:

• You have the right to use the photos. Listing photos are often owned by the photographer. You confirm you have their permission (or a license) to use them in marketing videos, including edited and AI-animated versions.
• You consent to your likeness being used. For Presence add-ons, you agree that we may use the clip you send to create AI-composited footage of you inside your listing videos. The person in the clip must be you, or someone who has given you written consent.
• Your details are accurate. Addresses, names, phone numbers and brokerage information are shown exactly as you give them. Please check them carefully.

You are responsible for any claims arising from materials you didn’t have the rights to share.

4. Turnaround and delivery

Turnaround starts once we have your deposit (or full payment for The Cut), your completed order form and everything we need (photos, branding details, and your clip for Presence orders). Delays in sending files or feedback move the delivery date by the same amount.

Times are counted in business days, in Philippine Time (GMT+8). Rush delivery depends on availability and is confirmed in writing before the fee is charged.

Turnaround times are targets we work hard to meet, not guarantees. If we expect a delay, we’ll tell you as early as possible. If we miss a confirmed rush time, the rush fee is refunded in full and your order is delivered as soon as possible. This refund doesn’t apply if the delay is caused by late files, missing details or late feedback.

Videos are delivered through a private download link.

5. Revisions

Presence add-ons share the package’s revision rounds.

• A revision round is one combined list of feedback, sent at once.
• Revisions cover changes within the original order: trims, music swaps, text fixes, clip order.
• New photos, a different package style or a new structure count as a new order, not a revision.
• Mistakes on our side (typos we made, wrong details we used) are fixed free and don’t count as a round.
• Request revisions within 14 days of each draft. After that, the draft is considered final.

6. AI-generated content

Our videos use AI to create motion, camera moves, new angles and, for Presence orders, footage of you inside the property.

• AI can introduce small visual artifacts. We review every video and fix what we can, but results may vary.
• We aim to keep each property true to its photos. If AI changes something material (room size, finishes, views), tell us and we’ll fix it as a revision.
• You are responsible for how you use the videos. Check that they meet your MLS, brokerage and local advertising rules, including any rules about disclosing AI-edited or virtually staged media.

7. Music, ownership and usage

• Music: we use licensed tracks from services such as Epidemic Sound or Artlist. They’re licensed for your videos as delivered. Using the audio on its own, or in other projects, isn’t covered. Trending or popular songs aren’t included; you can add those yourself in the Instagram or TikTok app.
• Your videos: once paid in full, you can use the finished videos to market the listing and your business, on any platform, for as long as you like.
• What we keep: we keep ownership of our project files, templates and editing methods. Raw project files aren’t included in delivery.
• Portfolio: we may show your videos as samples on our website and social media. To opt out, tell us in writing (in your client hub or by email) before delivery.

8. Files and the “Just Sold” version

• Download your videos as soon as they’re delivered. Download links and project files are kept for 30 days after final delivery, then deleted.
• Premiere orders: project files are kept for 90 days, so we can make your free “Just Sold” version: a re-edit of your Listing Tour with an updated “Just Sold” title. Request it within 90 days of final delivery; we deliver it within 2 business days, with one revision round.
• After files are deleted, changes or re-exports are treated as a new order at current prices.

9. Limits of liability

We work carefully, but videos are provided “as is”. To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, such as lost sales, missed listing dates or platform takedowns.

10. Governing law

These terms are governed by the laws of the Republic of the Philippines. We’ll always try to resolve any issue by talking first.

11. Changes to these terms

We may update these terms from time to time. The version on our website when you place an order is the one that applies to it.

12. Contact

Ariane Salting, Renderline
arianes@renderline.co
Baguio City, Philippines