privacy policy.
This policy explains what personal information Renderline collects, why, and how it is protected. Renderline is a real estate video editing service run by Ariane Salting, based in the Philippines (“Renderline”, “we”, “us”). It covers our website, contact form, client hub, intake forms and any work we do for you.
Questions about this policy: arianes@renderline.co
Information we collect
We only collect what we need to quote, make and deliver your videos.
| Source | What we collect |
|---|---|
| Contact form | Name, email, listing link, chosen package and add-ons, your message |
| Client hub and intake form | Phone number, brokerage, on-screen name and number, logo, headshot, address as it should appear, music and style choices, deadlines |
| Listing materials | Listing photos and links you share or point us to |
| Presence add-ons | The video clip of yourself you record and send, and any script notes |
| Payments | Billing name and bank transfer confirmation. Payments are made by bank transfer to our Wise Business account; we don’t take card payments |
| Website use | Basic, anonymous usage data (pages visited, device and browser type) if analytics are enabled |
How we use it
We use your information only to run your order and our business:
- Reply to your enquiry and send your quote and client hub
- Edit your videos and add your branding
- Deliver files, handle revisions and send invoices
- Keep basic business and tax records
- Improve our website, using anonymous usage data only
We do not sell your personal information, and we do not use it for advertising. We will only email you about your orders, unless you ask to hear about offers.
Tools that handle your data
We use trusted third-party services to run Renderline. They only receive what they need to do their job, under their own privacy policies.
| Purpose | Service |
|---|---|
| Client hub and intake forms | Notion |
| Microsoft Outlook | |
| Payments and invoicing | Wise Business |
| File sharing and storage | Dropbox |
| AI motion and compositing | Magnific, Higgsfield |
| Website hosting and contact form | Netlify |
AI tools receive your listing photos and, for Presence add-ons, your recorded clip, only to generate your video. We choose tools that let us control how uploaded content is used.
Your photos, likeness and videos
- Listing photos are used only to make your videos. We do not resell them or use them in other clients’ work.
- Your likeness (Presence add-ons) is used only to place you in your own listing videos. We never use your face or voice in anyone else’s content, and never to train AI models.
- Portfolio use: we may show finished videos as samples on our website or social media. If you’d rather we didn’t, tell us in writing (in your client hub or by email) before delivery, and we’ll keep your videos private.
How long we keep it
| Data | Kept for |
|---|---|
| Project files (photos, clips, edit files) | 30 days after final delivery; 90 days for Premiere orders, to cover the “Just Sold” version |
| Finished videos | Until you ask us to delete them, or as long as they appear in our portfolio |
| Contact and order details | As long as needed for your account, plus any period required for tax and business records |
| Enquiries that don’t become orders | Up to 12 months |
You can ask us to delete your data sooner at any time (see Your rights).
Your rights
You can ask us to:
- See the personal information we hold about you
- Correct anything that’s wrong
- Delete your information and project files
- Stop using your videos in our portfolio
Email arianes@renderline.co and we’ll respond within 30 days. Depending on where you live (for example the EU, UK, Canada or California), local privacy laws may give you further rights, and we will honor them.
International transfers
Renderline is based in the Philippines and works with clients worldwide. Your information may be processed in the Philippines and in the countries where our service providers operate. We take reasonable steps to keep it protected wherever it is handled.
Security
We use password-protected accounts, two-factor authentication where available, and share files through private links. No system is perfectly secure, but we take care to protect your data.
Children
Our services are for real estate professionals. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we update this policy, we’ll change the last updated date above. For significant changes, we’ll let active clients know by email.
Contact
Ariane Salting, Renderline
arianes@renderline.co
Baguio City, Philippines